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Un-integrated and incomplete listening sources
Limited Channel Coverage leading to unanswered messages on owned channels like WhatsApp , Google RCS, Apple iMessage
Unable to scale volume without artificial intelligence
Integrated Listening: Opportunity to engage on all public digital conversations
Most complete modern channel coverages. 34 social and messaging channels including WhatsApp, Google RCS, Apple iMessage
AI based Triaging: Every message is read by AI model, filtering spam & noise from the inbox of community manager
Unable to scale triage volume without AI
Unable to scale response rate without AI
Limited Automation and Bots capabilities to handle repetitive enquiries
AI based Triaging : AI model triages the incoming messages, saving effort on manual triaging and assigning task
Smart Response allows community managers to choose AI powered system generated replies while conversing with audiences, saving time
Bots : Automation engine takes care of repetitive queries using bots and Auto Responses logic
No ability to detect Crises proactively
Limited Content Governance capabilities
Inconsistent, Un-supervised and Un-audited User Management
Crisis Detection : Smart Alert detects crises in real time using AI.
Content Governance Automated stop publishing ensures brand guidelines are maintained
User Governance Granular and customizable user roles and enterprise grade access control
Opportunities to engage on all owned and public digital conversations
Save time and effort in triaging and assigning using AI and Automation
Engage and publish messages across multiple channels with enterprise governance
Prove the ROI of modern channels to all stakeholders
Monitor and explore topics, themes, and keywords across 34 social and messaging channels
Detect a crisis before it strikes with AI-powered alerts and always-on notifications
Access proprietary offline data unique to the brand and from over 350M+ other digital sources such as TV and Print
Industry Common
Industry Advanced
Sprinklr Unique Detect language and sentiment so you can engage with customers appropriately
Route inbound messages to the right team based on keywords, source, and even associated image
Identify and prioritize inbound messages with AI models that understand the context of the incoming messages and route appropriately
Industry Common
Industry Advanced
Sprinklr Unique Create compelling content that sparks engagement with your audiences across 34 social and messaging channels
Publish content that follows brand guidelines and tone with robust governance that empower teams to work smarter
Respond to messages at-scale with AI support that can suggest responses, manage basic inquires, and allow your team to raise the bar on customer experience
Industry Common
Industry Advanced
Sprinklr Unique Track performance and key performance indicators across campaigns and share report dashboards
Analyze reports and drill into the data while comparing results against the competition or historical performance
Distribute real-time data across the organization uninhibited by platform access so teams spend time gathering insights instead of updating excel spreadsheets
Industry Common
Industry Advanced
Sprinklr Unique Intelligent System to engage with customers and prospects.
Reduce the cost of engagement by routing engageable and non-engageable messages into separate queues
AI recommended responses based on past interactions
Analyze brand conversations and alert teams of peaks and valleys so a brand crisis is avoided
Build pipeline and track each lead throughout the customer journey
Targeting and audience segmentation made easy with AI assistance based on demographics, interests, and more
AI suggested themes and topics most relevant to the brand and target audience
Classifies messages and removes ads, inappropriate content, and more from a master inbox
Ensure brand guidelines and voice remains consistent across each published engagement
Stay ahead of a trend and boost content with AI recommended hashtags and phrases
10 advanced automation features enables practitioners to get more done, faster.
Build your business logic and automate regular workflows
Never miss an engagable moment - even during the off hours
Increase team effectiveness with Bots that can address frequently asked questions
Reduce redundancy and configure multiple actions into one click
Reduce brand risk by automating content approval workflows before publishing
Set date and time to re-engage with a consumer
Set of pre approved responses to help you engage quickly and with quality
Quick and easy way to create insightful reports with dynamic visualizations
Quickly bring in unstructured data into Sprinklr so you can make data-driven decisions
Immediately stop publishing across multiple posts in the event of a crisis or even better, to prevent one
Sprinklr generates millions of dollars of value for our customers – the 45 primary business use cases below illustrate how Sprinklr can deliver positive business outcomes for your organization.
You like your customers... but do you love them? Don’t wait any longer -- 9 out of 10 of the world’s most valuable brands are already creating epic customer experiences with Sprinklr.
Sprinklr helps you improve modern customer experience management through care, research, engagement, advertising, and marketing – all while helping your organization increase revenue, reduce costs, mitigate risk, and deliver real value to your customers.
Because love means never having to say you missed an opportunity to improve CXM.
Already a customer and need some love? Email: support@sprinklr.com
Give us a call: +1 917-933-7800
