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Fragmented Care due to multiple points solutions covering modern channels like WeChat, Line, Apple Business Chat, Google RCS, etc.
Manual Triaging & Prioritization makes it difficult to scale care efficiently
Lack of integrated bots and AI capabilities increases cost per case resolution
Unified platform providing global coverage for modern channels like WeChat, Line, Apple Business Chat, Google RCS, etc.
Smart workflows to automate housekeeping activities and approvals to help scale care efficiently
Integrated bots and AI to augment agent interaction and improve productivity
Manual and Rigid Assignment logic leads to delayed responses and reduces CSAT
Limited assistance and context for agents to resolve customer issues effectively.
Ineffective identification of distressed customers leads to executive escalations.
Skill-based routing assigns cases to right agents for quick and meaningful responses.
AI-powered smart responses reduce resolution time and improve response quality.
Early Warning System proactively identifies distressed customers to effectively manage escalations.
Missed opportunity for Care teams to collaborate with marketing and sales for upsell.
Broken customer experience due to silos between marketing and care.
Inability of Care teams to pass on insights from customer interactions to research and product teams.
Care teams can seamlessly transfer identified leads to marketing and sales teams.
Collaboration with entire front office to deliver superior customer experience.
Collaboration with Product, Engineering & Executive teams on customer issues and service insights.
Increase your care coverage by interacting with customers on their preferred channel
Enrich and assign cases automatically to right agents
Create and schedule content across channels with enterprise governance
Access Real Time Omni Channel dashboards to view reporting across business & channel metrics
Listen for care messages on modern social and messaging channels.
Engage on both social and non-social posts on a single platform.
Using AI powered intent identification, proactively predict cases which lead to executive escalations.
Industry Common
Industry Advanced
Sprinklr Unique AI based moderation to route only the relevant care messages for agent attention.
Optimally assign cases to right agents for faster case resolution.
Capacity sharing among agents to optimize the turnaround time.
Industry Common
Industry Advanced
Sprinklr Unique Omnichannel Agent console which acts as a contextual workspace for faster case resolution.
Drive self serve through AI powered bots.
Augment Agent interaction through smart recommendations and approval workflow.
Industry Common
Industry Advanced
Sprinklr Unique Measure key care performance attributes like response SLAs, first response times and Case resolution times.
Monitor Agent performance in real time and conduct periodic audits.
Gather customer feedback across all channels to identify product and process improvements.
Industry Common
Industry Advanced
Sprinklr Unique 8 advanced AI capabilities to augment agent interaction, resolve cases faster, and deliver exceptional customer care.
Create NLP powered omni-channel Bots which can model pre-defined conversations
Create AI powered bot which can answer frequently asked questions on any channel
Based on the ongoing conversation, use AI to generate and suggest relevant responses to the agents
Use AI models to remove noise from the conversations and triage relevant cases to the right team
Automatically detect and filter out spam messages from any channel
Detect, tag and use message sentiments to closely monitor ongoing conversations and escalates cases which are at risk
Predict CSAT on an ongoing cases, to ensure cases are proactively identified before they result in customer dissatisfaction
Use AI to identify user intentions in their messages and route their queries to the right team
9 advanced Workflow Automation features enable practitioners to get more done, faster. And maybe even get home in time for dinner.
Create, edit and maintain complex assignment workflows with an easy to use UI
Create and automate workflows to model your business logic
Automate sequential creation and assignment of tasks with standard, repeatable process flows
Create schedules for repetitive processes in the workflow so that high frequency repeatable tasks can be automated
Create automated approval workflows proactively ensure that unexpected responses can be avoided
Integrate information from external APIs into your Sprinklr automated workflows or enrich data in external applications using APIs
Bring in real time or bulk data from multiple sources and merge it with Sprinklr data to create integrate reporting within Sprinklr
Automatically send authentication links to new customers to ensure privacy and data integrity
Create automated conditions and triggers to send out omni-channel surveys to customers
Sprinklr generates millions of dollars of value for our customers – the 45 primary business use cases below illustrate how Sprinklr can deliver positive business outcomes for your organization.
You like your customers... but do you love them? Don’t wait any longer -- 9 out of 10 of the world’s most valuable brands are already creating epic customer experiences with Sprinklr.
Sprinklr helps you improve modern customer experience management through care, research, engagement, advertising, and marketing – all while helping your organization increase revenue, reduce costs, mitigate risk, and deliver real value to your customers.
Because love means never having to say you missed an opportunity to improve CXM.
Already a customer and need some love? Email: support@sprinklr.com
Give us a call: +1 917-933-7800
